My new macbook restarts with no reason!HELP!!

[gabrielita]

Hi all!

This is my first time posting, please bear with me.

I bought a macbook last December 07, (Leopard preloaded, 111 Gb HD, 59 GB free space). Since I started using it, I noticed some issues, it would restart by itself but I didn't really pay any attention, I thought Apple would release important updates.

1 month ago: well, all of the sudden the machine just restarts. When the machine started up, I would see a report notification due to MacOs restarting, I would click Send. hoping the issue would be fixed.

2 weeks ago it would restart 3 times in 10 minutes. Sometimes I was using word, sometimes I was trying to back my data (obvious reasons!), hoping it would let me do it but no, most of the times, the machine would restart.

I did permission repair, nothing, it says the HD seems to be okay. I had ran OnyX, it says my mac is okay. I decided to archive and install, followed all the steps... nothing, it would restart again, just right after I started up.

I decided to erase all the HD and install Leopard again, well, during 2 days the mac tricked me and i thought the machine was finally doing fine. No, today has restarted 3 times, while working with Word (didn't save 3 pages of my data, arrgh!) and also when playing a videogame (yes, Im a big procrastinator) and the last time when i was trying to back up my data.

Im traveling right now so I can't take it to Apple care and I do need a stable machine to keep working. Any suggestion to fix this nightmare? I'd try everything!
(until I get to the US and take it to service!)

Thanks!:blink:

[alloutmacstoday]

boot up and hold down the CMD-OPT-P-R keys on bootup. hold them until you hear the startup chime about 5 times.

[gabrielita]

Thanks for the advice, I will do it and I'll report later!

[gabrielita]

I did it, it seemed to work and then, I was playing a videogame and it restarted again!
I don't find any logic explanation for this. Is this the infamous "random restart syndrome"?

Would Apple replace my macbook?

Thanks =(

[alloutmacstoday]

Probably your motherboard

[gabrielita]

will I have to replace the motherboard?
Sigh.. I can't trust Apple anymore...

[alloutmacstoday]

probably...

[gabrielita]

Thanks for your advice. On Saturday I will go to the apple store and let's see what they say.

[Dan Booring]

I have to say that visiting the Genius Bar should be your top priority... most of the rest of what you did was a waste to time and effort. The gang at the Bar will know in 15 minutes if the problem is hardware or software and, if it's hardware, they will replace... end of story.

Also, AppleCare is good anywhere in the world, so you didn't have to wait until you were back in the US.

[gabrielita]

hi Dan!
Thanks for your opinion. Well, Im in a rural village in Mexico doing research and apple shops are a very rare thing here (Im far from the main cities ).

i agree with you, I think I wasted my time doing this and that. In the process I had to reinstall Leo twice and even if I apparently installed the same OS, some programs (mainly video games) don't work anymore.

I got a faulty machine and my confidence in Apple is decreasing. I hope the store can give me a good answer. I will report what they say.

[Colber]

did you fix it?
i have the same problem..
i dont know what to do...

[MacHeadCase]

Yep another vote for Apple Care. As long as you get a repair ticket recorded over the phone with them, any shop will have to honour that, I do believe. Or if a repair shop is too far from your home, Apple can even send you a box in which to ship your Mac back to them for repairs.